Nothing is too much trouble
Welcome to our aftersales department where nothing is too much trouble for our valued customers. Our commitment to you doesn’t end when you collect your new car and we’ll be here to offer support every step of the way, especially when the unexpected happens.
Our dedicated aftersales team is ran by the friendly and highly experienced Megan who will help guide you through a simple process should something sadly go wrong with your purchase. Some of our happiest customers are those who have experienced an unforeseen problem with their car and you’ll see this reflected in the hundreds of five star reviews we have received about our aftercare.
Warranty - All vehicles are supplied with a free 3 month nationwide warranty which is redeemable at any VAT registered garage. This can be extended to 18 months total cover for a low additional cost, please contact our sales team for further details.
Claims Process - If issues arise we simply ask for you to contact our warranty provider in the supplied warranty booklet and log the fault and they will guide you through the process of having the vehicle inspected, diagnosed and then repaired.
If you need help or assistance with this simple process you can contact Megan from Monday-Friday between the hours of 9am until 6pm.
We always strive to be helpful and friendly when a problem occurs and to deal with any issues in a timely manner. All we ask is that you allow us or the repairing garage sufficient time to carry out any diagnostic and repair work that is required and don’t have any work carried out on your vehicle without prior authorisation from ourselves or our warranty provider.
Courtesy Cars - We have a small fleet of courtesy vehicles which are available for customers to use while warranty repairs are being carried out. These are fully insured by ourselves and are completely free to use with no charges to be paid for their hire. Please note that whilst every effort is made to keep you mobile, these cars won’t necessarily be of the same financial value as your current car, may or may not be ULEZ compliant and may not be available immediately for use in the event of you having a problem with your car.
Complaints Process – We understand that there are very rare occasions when a customer may not be completely satisfied with the resolve offered to an issue by the warranty provider or by our aftersales team. We believe that working together to resolve issues is always the preferred option for all parties rather than feeling the need to seek external advice or to leave some negative feedback. In this situation please send a brief email outlining what has happened to the owner of Car Quay and we will reach out to you to discuss further. [email protected]